FAQ
ludo bd FAQ — Deposits, Withdrawals and Casino
Find detailed answers to the most frequently asked questions about live casino, deposits, withdrawals, account verification, and support — all in one place. Whether you are new or experienced, this page is here to help.
Every day, thousands of players on ludo bd come with questions — how to deposit via bKash, how long a withdrawal takes, how to play Roulette in the live casino, or what documents are needed for account verification. This FAQ page covers more than 20 questions organised into five sections. Read the responsible gaming page to learn about that topic as well. All information is written in line with ludo bd's own policies.
Table of Contents
Section 01
Live Casino
Answers to all questions about playing table games with a real dealer.
ludo bd's live casino tables have betting limits ranging from low to high, split across multiple tiers. Standard tables let you start with a relatively small amount, while high-roller tables allow much larger bets. The limits are displayed on screen before you join any table, so it is easy to pick one that fits your budget.
A Roulette wheel has numbers 1 to 36 and a zero (0). You can bet on a specific number, a colour (red/black), odd/even, or a group of numbers. For beginners, betting on red/black or odd/even is the simplest option — the chances of winning are roughly equal. At ludo bd's live Roulette tables, the dealer gives instructions in Bengali.
Yes, both Teen Patti and Andar Bahar are available in ludo bd's live casino section. In Teen Patti, each player is dealt three cards and the best hand wins. In Andar Bahar, one card is turned face up and you bet on whether the next matching card will land on the "Andar" (left) or "Bahar" (right) side. JILI Games tables are especially popular.
Baccarat is actually very simple — you just pick one of three options: "Player" wins, "Banker" wins, or "Tie". The dealer handles all the card calculations, so you do not need to know any special strategy. At ludo bd, Bangladeshi players can easily join Baccarat tables from Evolution and Pragmatic Play Live.
If a bet was already placed before the connection dropped, the result of that round is determined normally and any winnings are added to your account. When you reconnect, you will see the updated balance. If you disconnect during a live round, the detailed rules are on the refund policy page. Playing on a stable mobile connection is safest.
Section 02
Withdrawal Questions
Answers to all questions about withdrawing your winnings quickly and safely.
The minimum withdrawal amount on ludo bd is ৳1,000. Whether you withdraw via bKash, Nagad, Rocket, or Upay, this limit is the same. Once your account balance reaches this amount, you can submit a withdrawal request. Withdrawal requests are generally processed within 1 hour.
Yes, a wagering requirement is attached to bonuses. For example, the welcome bonus (120% bonus, up to ৳15,000) has a wagering requirement of 25 times the bonus amount. If you deposit ৳1,000, you receive a ৳1,200 bonus — before withdrawing, you must wager ৳1,200 × 25 = ৳30,000. Once the wagering requirement is met, all winnings can be withdrawn.
Yes. ludo bd's policy requires that the mobile wallet (bKash, Nagad, Rocket, Upay) used for withdrawal belongs to the same person registered on the account. Sending money to someone else's wallet is not possible. Using a third-party account may result in the request being cancelled and your account being temporarily suspended.
Withdrawals are generally processed within 1 hour. If it is still pending after that, first check whether your account verification is complete and whether the wagering requirement has been met. If everything looks fine, contact ludo bd via live chat — the support team will resolve it quickly.
Yes, ludo bd's payment system runs 24 hours a day, 7 days a week. You can submit a withdrawal request at any time — at night or on Friday and Saturday. It is generally processed within 1 hour. If there is a delay for any reason, you can reach out directly via 24/7 live chat.
Section 03
Account Verification
Identity verification process, security, and troubleshooting.
Account verification is done for your own protection. It ensures that no one else can use your account and that winnings go to the rightful owner. On ludo bd, verification may be requested before a certain withdrawal amount or when claiming specific bonuses. It is also necessary to confirm that you are 21 or older.
ludo bd may request verification when you make a large withdrawal for the first time, when you claim a birthday reward, or if any unusual activity is detected on the account. Completing verification in advance avoids delays at the time of withdrawal — so it is best to verify soon after registering.
ludo bd uses SSL encryption to keep all data secure. Your NID or passport copy is used only for verification purposes and is not shared with any third party. For more details, read the privacy policy page, which explains the data storage policy in full.
The reason for rejection is usually sent by email. The most common reasons are a blurry image, an expired document, or a name mismatch. Take a clear photo in good lighting and resubmit. If you are unsure what went wrong, contact ludo bd via live chat or email — the support team can help you in Bengali.
Yes, when processing a withdrawal, ludo bd confirms that the account name and the wallet name belong to the same person. If the names do not match, the withdrawal may be blocked for security reasons. So enter your correct name at registration and use a mobile banking account registered in your own name.
Section 04
How to Deposit
Questions about deposit methods, troubleshooting, and limits.
Log in to your ludo bd account, go to the deposit option, and select Nagad. Enter the amount and send money to the Nagad number shown. If you enter the payment reference number correctly, your balance is usually updated within a few minutes. The minimum deposit amount is ৳100.
ludo bd does not charge any deposit fee. However, your mobile banking service — bKash, Nagad, Rocket, or Upay — may apply its own send money charge, which is entirely governed by that service's own policy. So be aware of your wallet's charges before making a deposit.
First, check your mobile banking app's transaction history to confirm the payment was successful. If it was, take the transaction ID and contact ludo bd via live chat. It is usually manually verified and credited within a few minutes. If the reference number was entered incorrectly, there may be a delay in processing.
ludo bd currently supports deposits through four mobile banking methods: bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet) and Upay. The minimum deposit is ৳100 for each method. These are the most popular and widely available mobile payment methods in Bangladesh, so deposits can be made from any smartphone.
New members can claim a welcome bonus on their first deposit via bKash — 120% bonus, up to ৳15,000. Example: deposit ৳25,200 and ৳15,000 bonus is added, giving a total balance of ৳40,200; wagering requirement is ৳15,000 × 25 = ৳375,000. The bonus is usually credited to the account immediately after the deposit is confirmed. You may need to log in and claim it from the bonus section.
Category 05
Contact & Support
When, how and in which language you can get help.
Yes, ludo bd provides support 24 hours a day, 7 days a week. Even late at night or early in the morning, you can reach out via live chat or email. If you have an issue during a major cricket event like a BPL or T20 match, immediate help is available.
ludo bd offers two direct support channels: Live Chat — real-time conversation directly on the site or app, and Email Support — for sending detailed descriptions of issues. Live chat is the fastest option for urgent problems. Email is more practical when you need to attach documents or screenshots.
Before contacting support, have the following ready: your registered email or mobile number, a brief description of the issue, a transaction ID or reference number (for payment issues), and any screenshots or error messages (if available). Providing this information upfront allows support to resolve the issue much faster.
Yes, ludo bd's support team can assist in both Bengali and English. Bangladeshi players can explain their issue entirely in Bengali and receive a reply in Bengali. There is no language barrier — state your problem clearly and a resolution will follow quickly.
Yes. ludo bd takes responsible gaming seriously and the support team can help directly with this. Contact live chat to set account limits or take a temporary break. You can also find all self-control information on the Responsible Gaming page. All activities are for ages 21+.
Have more questions? Talk to us directly
If you can't find an answer on this FAQ page, ludo bd's support team is always available. Get instant help via live chat, or send a detailed message by email — contact us whichever way you prefer.
Live Chat
24/7 Instant Support
Email Support
In Bengali and English
The About Us page has detailed information about ludo bd and contact details.
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