ludo bd Privacy Policy
Your personal information is very important to us. This policy clearly explains what information is collected, why it is collected, and how it is kept secure.
1. Introduction and Scope
ludo bd is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the ludo bd website, mobile application, and all related services. By registering on our platform, logging in, or using any of our services, you are considered to have accepted the terms of this Policy.
The aim of this Policy is to maintain complete transparency with users — when you share information with us, you have the right to know what happens to it. Our Terms and Conditions should be read alongside this Privacy Policy, as both together form the basis for your use of your account and our services.
Our platform is strictly for individuals aged 21 or above. We do not collect information from minors and do not approve account registrations from them.
2. What Information We Collect
ludo bd collects user information from various sources. The details are set out below:
2.1 Registration Information
When creating an account, you are required to provide some basic information, including:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- Password (stored in encrypted form)
2.2 Identity Verification Information (KYC)
During the account verification process, we may collect information from your National ID (NID) or passport. This information is used solely for the purpose of confirming your identity.
2.3 Financial Information
To facilitate deposits and withdrawals, we collect your mobile banking numbers (bKash, Nagad, Rocket, Upay). We do not collect card numbers or bank account details.
2.4 Technical and Automatic Information
When you use our website or app, certain information is collected automatically:
- IP address and device type
- Browser name and version
- Cookie and session data
- Page visit history and click patterns
- Duration of time spent on the platform
3. Purpose of Using Information
ludo bd uses the collected information for the following purposes:
3.1 Providing and Managing Services
Your information is needed to create and manage your account, process deposits and withdrawals, ensure access to games and betting, and provide bonuses and rewards.
3.2 Security and Fraud Prevention
Relevant information is analysed to detect unauthorised logins, prevent a single person from holding multiple accounts, and monitor suspicious financial activity.
3.3 Customer Support
Relevant account information is used to help our 24/7 live chat and email support team resolve your issues quickly.
3.4 Personalised Experience
By analysing your gaming patterns and preferences, we present relevant game recommendations, promotions, and offers.
3.5 Legal Compliance
Certain information may be retained and provided to meet applicable regulations and legal obligations.
4. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the ludo bd website and app. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the core functionality of the website — maintaining login sessions, verifying security, and ensuring pages load properly. They cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your language preference, game settings, and personalisation options.
4.3 Analytics Cookies
These cookies collect anonymous data to measure and improve platform performance. You can disable them from your browser settings, though doing so may limit some features.
5. Data Retention and Security Measures
ludo bd follows industry-standard technologies and processes to protect your information.
5.1 Encryption
Your account information, password, and communications related to financial transactions are encrypted using SSL (Secure Socket Layer) technology, which prevents any third party from reading the data while it is being sent or received.
5.2 Access Controls
Only authorised staff can access your information, and only to the extent required by their specific responsibilities. All staff are bound by strict confidentiality agreements.
5.3 Data Retention Period
Information for active accounts is retained until the account is closed. Even after closure, relevant information may be kept for a specified period to meet legal and regulatory requirements.
5.4 Response to Security Breaches
In the event of a data breach, we will take prompt necessary action and, where applicable, notify the affected users in a timely manner.
6. Disclosure of Information to Third Parties
ludo bd never sells your personal information. However, necessary information may be shared with third parties in the following limited circumstances:
6.1 Service Provider Partners
Only the relevant and minimum necessary information is sent to partners engaged in payment processing (bKash, Nagad, Rocket, Upay), game provision, and technical infrastructure management. All such partners are contractually bound to uphold our privacy standards.
6.2 Legal Obligations
Information may need to be disclosed due to a court order, government investigation, or other legal obligation. In such cases, we provide only what is legally required.
6.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. However, the new operator will be required to comply with this Privacy Policy.
7. User Rights and Controls
As a ludo bd user, you have certain important rights over your own information:
7.1 Right to Access Information
You can contact our support team at any time to find out what information we hold about you.
7.2 Right to Correct Information
If any information in your profile is incorrect, you can correct it through your account settings or with the help of our support team.
7.3 Right to Delete Information
A request to delete your information can be submitted alongside a request to close your account. However, some information may need to be retained for a specified period for legal and regulatory reasons.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can turn off subscriptions from your account settings. However, important account-related notifications cannot be turned off.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via 24/7 live chat or write to us by email: [email protected]
8. Protection of Minors
All services on ludo bd are strictly for individuals aged 21 or above. We do not intentionally collect any information from minors.
Age verification is mandatory at the time of registration. If we become aware that information from a minor has been collected for any reason, that account will be immediately closed and the relevant information deleted.
To learn more about our commitment to responsible gaming, read our Responsible Gaming page, which contains detailed guidance on age verification, self-exclusion, and setting gaming limits.
9. Data Transfers and Storage Location
Your information may be stored on servers located outside Bangladesh. We maintain appropriate contractual arrangements to ensure equivalent protection for your information in any country where it is stored or processed.
For data transfers, we follow applicable international data protection standards and enter into data processing agreements with partner organisations.
10. Changes and Updates to This Policy
ludo bd may update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:
- A notification will be sent to the email address registered on your account
- A notification will be shown when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
If you continue using the platform after changes are made, you will be considered to have accepted the new policy. We therefore recommend reviewing this page from time to time.
If you have any questions or queries about this Policy, read our FAQ page, or contact our support team directly.
11. Contact Us
For any questions, complaints, or information-related requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 from any page on the website
- Language: Support is available in both Bengali and English
We aim to respond to all information-related requests within a reasonable time.